KPJ Healthcare Berhad (KPJ) is Malaysia’s leading provider of private healthcare services. Since its introduction of the first private specialist hospital in Johor in 1981, the group has been at the forefront of the healthcare industry.
Driven by its core values of Safety, Professionalism, Integrity, Courtesy and Continuous Improvement, KPJ’s integrated network consists of 25 specialist hospitals located throughout the nation. With its expansion abroad, the Group currently has two hospitals in Indonesia, a sizeable share in a hospital in Bangkok, a hospital in Bangladesh as well as a retirement and age-care resort in Australia.
KPJ’s competitive advantage lies in its extensive reach and presence in the highly competitive private healthcare industry. With its hospitals located in various parts of the nation, the Group’s hospitals are easily accessible and offer a diverse range of medical specialist services many of which are major firsts in the nation’s healthcare industry.
During the year under review, Malaysia’s first Anterior Minimally Invasive Surgery (AMIS) for total hip replacement was carried out in KPJ Tawakkal’s digital operation theatre. Another breakthrough was achieved with the introduction of the high technology Positron Emission T o m o g r a p h y ( P E T ) / C o m p u t e d Tomography (CT) Scan facilities at KPJ Johor to serve patients in the southern states of Peninsula Malaysia as well as health tourists.
The Group has made outstanding inroads in the application of integrated Groupwide technology. The adoption of cloud computing has further enhanced the ability of the medical consultants in assessing patient information in real-time to ensure delivery of a seamless service. To further optimise the handling of patients’ records and to increase hospital efficiency, continuous improvements are being undertaken to advance its Clinical Information System (“KCIS”).
Another major driver of the Group’s growth is its people. As at 31 December 2015, KPJ had more than 1,000 medical specialists on board, majority of whom are Resident Consultants. The Group also has more than 12,000 staff members who embody the Group’s vision of being ‘The Preferred Provider of Healthcare Services’, and its mission of ‘Delivering Quality Healthcare Services’.
The Group’s extensive experience in hospital development and management spanning three and a half decades also means that the Group is built based on strong, dependable fundamentals. These serve as a solid bedrock as the industry continues to evolve and change over time.
In growing the health tourism segment, our aggressive marketing strategies continue to show stellar results as we have expanded our footprint in Asia, the Middle East, Africa, Australasia, and the European continent. The latest market being proactively explored is the Commonwealth of Independent States (formerly of the Russia Federation).
Apart from hospital-based care, the KPJ Group made its mark in healthcarerelated industries, primarily KPJ Senior Living Care services and healthcare education. These thriving sub-sectors hold tremendous potential for the future, in line with the increasing consumer demand.
Our hospitals continue to be recognised by accreditation bodies such as the Malaysian Society for Quality in Health (MSQH) and the Joint Commission International (JCI). KPJ hospitals have been certified by Integrated Management System (IMS) that integrates and emphasises on the Quality Management System (MS ISO 9001:2000); Environment (MS ISO 14001:2004); Occupational Safety and Health (OHSAS 18001:1999) Systems as well as other ISO and SIRIM certifications.
We continue to touch the lives of the impoverished and underprivileged in communities through our management of Klinik Wakaf An-Nur (KWAN) initiative. Since the inception of the first KWAN charity clinic in Johor in 1998, it has since served more than one million patients. Today, the KWAN network encompasses one hospital in Johor, more than 20 clinics throughout Malaysia, as well as three mobile clinics in Johor and Selangor.